Job Description
Customer Support provides product, technical and application support for LSEG customers globally. With customer service recognized as a key differentiator between vendors across all industries, the team strives to deliver a high-performance, cost-effective service whilst providing customers with a memorable, positive experience.
The Team Manager role within Workflows Technical will lead a team of Workflows Technical Analysts and Specialists to proactively respond and handle customer queries and communication ensuring that resolution is provided in a timely manner.
The team provides our customers with full data and product functionality support, as well as technical support in a timely accurate and professional manner. This role is a blend of management and hands on operational duties and includes leading a group of Analysts and Specialists as well as responding to customer queries, acting as a point of escalation, and taking calls where required.
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