Workforce Analyst I

The Workforce Management Analyst is responsible for managing the capacity of LexisNexis Risk teams for day‑of and current week Operations. S/he will also provide additional scheduling support by creating and generating schedules and optimizing when necessary.

This role applies and integrates advanced and predictive analysis, people metrics and reporting to develop strategic and operational insights for workforce decision‑making (e.g., staffing, learning and development, talent management, diversity and human resource compliance). It assesses organizational staffing and identifies requirements and solutions to meet workforce objectives.

Accountabilities

• Responsible for daily management of service levels and other relevant key metrics of Operations Teams, including but not limited to entering exceptions, processing overtime, shift trades, vacation bids, and scheduling events.
• Provide real‑time monitoring through available tools (Verint, Ava...