Workforce Analytics Specialist

**Work Schedule**
Third Shift (Nights)
**Environmental Conditions**
Office
**Are you ready to be a part of an exceptional team that is making a real difference in patient health?
** Join our dynamic and high-impact Medical Communications Team where we are dedicated to delivering outstanding service and providing top-notch medical information services to patients and healthcare providers.
**Discover Impactful Work**:
We are currently seeking a skilled and dedicated **Workforce Analytics Specialist** to join our contact center.
In this crucial role, you will have two primary responsibilities that are essential to our operations.
Firstly, you will be responsible for generating reports for both internal and external clients, ensuring that we not only meet but exceed contractual and regulatory standards.
You will dive deep into key performance metrics, analyzing trends, and spotting any outliers or potential red flags.
Your insights will be the...