Workforce Director (Pooling) - Davao, Philippines

Transcom is looking for talented individuals like you to join our awesome team! Be the next Workforce Director for our Transcom Davaosite.

Overview

Join our Transcom Family as a Workforce Director

Responsibilities

• To Head a team of Workforce Managers, Supervisors, and Analysts to support Transcom Operations and Support groups

• To carry out end-to-end WFM campaign management

• To manage and maximize the usage of Transcom’s WFM tools

• To lead and manage Transcom projects that capitalize on WFM output, processes, and insights

• To provide financial and efficiency analysis, input, insights, and recommendations

Essential Duties & Responsibilities

• Responsible for Workforce Management, Client Management, & Service Delivery to Internal & External Customers

• Responsible for managing and leading a multi-site WFM team under the centralized...