Workforce Management Associate Manager - Integon

Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers' evolving needs.
It's how we've become industry leaders in property and casualty insurance servicing.
We support our insurance company affiliates by offering property and casualty insurance products inclusive of personal auto, homeowners, RV, motorcycle, small business auto insurance and more.
The Workforce Management Associate Manager will perform complex staffing and forecasting models to drive service level and customer satisfaction results to achieve and exceed service level guarantees and smart goals.
This role will also provide short term and long-term strategic planning as well as providing timely and accurate reporting including CSR scorecards and trending as required.
This position will be directly responsible for NGLS Real Time Analysis and Forecasting & Planning teams.
It also involves direct people leadership acr...