Workforce Management & Real-Time Specialist

Do you want to be at the heart of customer operations, turning insights into action every day? At Qliro, we are looking for a hands-on, analytical problem solver who thrives in a fast-moving environment and loves combining strategic thinking with operational execution.

This is your chance to own and develop our Workforce Management (WFM) and Real-Time Management (RTM) function end-to-end, supporting not only Customer Support but the entire Operations function. You will report directly to the Head of Customer Support and be a core member of the Customer Support Management team, while your impact will be felt across all of Operations.

What you’ll do:

• Own forecasting and capacity planning across short, mid, and long term

• Translate long-term plans into daily operational execution

• Forecast contacts and workload across all channels and teams

• Drive resource planning, including...