Workforce Management RTA

Company Description
XMC Inc. is a leading Business Process Outsourcing (BPO) agency dedicated to delivering efficient, high-quality services. With a focus on providing accessible and consistent customer service, XMC Inc. strives to enhance client satisfaction and operational efficiency. The company emphasizes innovation, collaboration, and excellence in all its processes to meet and exceed client expectations. XMC Inc. is committed to fostering a dynamic work environment that values professional growth and development.
Role Description
We are seeking a motivated Workforce Management RTA to join our on-site team in Pasig. This full-time role involves monitoring real-time workforce activities to ensure operational efficiency and service level adherence. Responsibilities include analyzing data to optimize workforce allocation, supporting capacity planning, tracking key performance metrics, and communicating updates to relevant teams. The ideal candidate will play a critical role ...