Workforce Management Specialist

Job Title: Workforce Management Specialist Location: Milwaukee, WI / Chicago, IL / Green Bay, WI Duration: 12-Month Contract Schedule: Flexible hours within 7:00 AM - 5:00 PM Job Summary: Our Client is seeking a Workforce Management Specialist to support Care Center Operations by managing forecasting, scheduling, and real-time staffing for over 300 employees across multiple internal sites and one vendor location. This role will ensure efficient staffing levels, optimize service performance, and support leadership during high-volume events such as weather emergencies. Key Responsibilities: Workforce Planning & Scheduling: Develop and adjust employee schedules based on forecasted call, email, and back-office workloads. Manage vacation schedules while maintaining operational service levels. Coordinate training schedules with internal teams to meet business needs. Forecast and reforecast staffing needs and assign offline work such as meetings, coaching, and training. Support onboarding tra...