Workforce Management Specialists (Portuguese Speaker)

DUTIES AND RESPONSIBILITIES

• Assess daily staffing needs and allocate personnel accordingly to ensure optimal operational coverage, including opening and closing of service areas.
• Organize and coordinate employee schedules and shift rotations to maintain smooth operational workflows.
• Collaborate with HR and team leads to manage time-off requests, approve schedules, and ensure all shifts are properly staffed.
• Prepare and maintain daily staffing and attendance reports, verify work hours, process schedule changes, and complete other administrative tasks as assigned.
• Develop and maintain effective staffing plans that support operational goals across departments.
• Track employee attendance and ensure compliance with internal policies and legal requirements.
• Prepare shift transition documentation to support consistent handovers between shifts.

REQUIREMENTS:

• Native...