Workforce Manager

A WFM Manager oversees the planning, scheduling, real-time management, reporting and optimization of staff to ensure efficient operations, meet business demands, and maintain service levels. They analyze workforce data, manage forecasting, and coordinate with teams to balance workload and resources effectively.
Responsibilities:
Reviews and amends the long term and short term forecasts, schedules, and reports while ensuring accuracy and timelines of delivery
Ensures workforce management process and procedures are in place and followed
Conducts performance appraisals of direct reports periodically
Monitors daily, weekly, monthly and the annual center performance and alerts management of any discrepancies or issues around it
Supports analysis of trending to adjust future planning
Monitors daily performance of forecasts and schedules against actual metrics within the center and applies changes to future plans
Plans, directs, supervises, and evaluates forecasting an...