Workforce Manager (BPO/nightshift/Makati)

Overview

WFM MANAGER OPENING AT CARENET HEALTH

ELIGIBILITY: FILIPINO CITIZEN

SET UP: ONSITE- CIRCUIT MAKATI

SHIFT: NIGHTSHIFT (CST)

The Manager, Workforce Management (WFM) plays a critical role in ensuring optimal staffing and operational efficiency to meet service and contractual goals. This position leads forecasting, capacity planning, and scheduling efforts to align workforce resources with business demand while balancing cost, quality, and performance.

If you have outbound dialer experience and are interested in driving operational efficiency and business performance, working in a collaborative environment with strong partnerships across teams, and showcasing your ability to make a meaningful impact through data-driven workforce strategies, apply now!

Responsibilities

• Drive process innovation by enhancing existing WFM methodologies and developing scalable solutions that ...