Workforce Manager (Genesys)

Influence Workforce Strategy Across Australia's Large-Scale Media Operations

Lead workforce transformation supporting one of Australia's largest digital media and customer operations environments. The Workforce Manager drives forecasting accuracy, workforce optimisation, scheduling strategy, and operational performance influencing customer experience at scale. Through Emapta, access AI-driven workforce technologies, global leadership exposure, premium employee benefits, and a long-term career built for top-performing workforce management professionals.

Job Overview

• Employment type: Full-time
• Shift: Day Shift , flexible and open to weekends, holidays, and overtime
• Work setup: Onsite, Ortigas (transition to Hybrid setup)
• Salary: Earn up to PHP180,000
• Pioneer opportunity to help build a high-performing team from the ground up
• Competitive Salary Package
• Day 1 HMO coverag...