Workforce Manager

Transcom is looking for talented individuals like you to join our awesome team! Be the next Workforce Manager for our Transcom Bacolodsite.

Join our Transcom Family as a Workforce Manager!

The Workforce Manager possesses a strong knowledge of real time management workforce, scheduling employees, workload forecasting, staff planning, reporting/analytics, and team leadership in a multi-channel contact center environment. This position is responsible for leading a geographically dispersed team of analysts charged with planning, scheduling, monitoring, analyzing, and managing contact center queues based on historical and real time workload, and staffing trends. This leader is responsible for the attainment of all service level and efficiency goals, building relationships with external client/s and cross‑functional business teams not limited to internal Workforce Management, Operations and IT; providing clear reporting and communication to a diverse team, and d...