Workforce Partnerships & Governance Lead

Agency Partnerships & Vendor Management

• Manage vendor selection, onboarding, performance evaluation, scorecards, and quarterly business reviews.
• Monitor agency KPIs, including fill rate, agent quality, attendance, attrition, and operational reliability.
• Negotiate contracts, billing terms, and incentive/penalty structures with agencies.

Commercial Governance

• Oversee timely agent payroll and incentives via regular agency engagement.
• Manage agency claims related to damaged, expired, or missing items caused by agents.
• Ensure alignment with statutory wage updates and corporate payroll policies.

Behavioral Insights & Workforce Quality

• Analyze attrition, absenteeism, and agent performance to identify root causes and recommend interventions.
• Implement initiatives to improve workforce engagement, retention, and agency agent quality.
• Partner with agencies to enhance r...