Workforce Planning Analyst

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.



The Global Vendor/GSC WFM team leads a multi-market, strategic planning process that drives outstanding customer service, improved profitability, and enables delivery capabilities that differentiate Amex GBT in the industry. We are looking for experienced Call Center Scheduling and Real Time planners to be a part of our global infrastructure to create schedules within our Global Service Centers across multiple lines of business and contact channels, as well as manage the schedules and agents real time. The successful candidate will combine strong IEX scheduling and real time skills with solid communication skills, while working to optimize costs and productivity.



**What You’ll D...