Workforce Planning Specialist

POSITION SUMMARY
The Tactical Resource Planning (TRP) Analyst supports tactical workforce planning and execution across lines of business. The role converts demand signals, service due dates, and workforce constraints into weekly capacity settings, partner guidance, and actionable plans for Dispatch and Field leadership to protect customer commitments while managing spend.
KEY RESPONSIBILITIES
1. Due Date & Capacity Management (Tactical Horizon)
Manage due date performance in PACE and recommend actions to protect customer commitments.
Adjust repair and order capacity settings for the upcoming week and in‑month as intake/backlog shifts.
Review escalated time‑off requests and coordinate approvals/mitigations with Field Managers (FM).
Monitor intake and backlog trends; identify emerging constraints and propose tactical levers (e.g., pressurization, rebalancing).
2. Weekly Resource Plan, Handoffs & Field Touchpoints
Build and document the weekly tactical resource...