Workforce & Quality Expert Manager

• College graduate5–8 years of experience in workforce management, quality assurance, or operations analytics.
• Deep functional knowledge of Verint, Amazon Connect Scheduler, or similar workforce platforms.
• Strong analytical and modeling skills; expert-level Excel and working knowledge of Power BI, Tableau, or equivalent tools.
• Proven experience in performance optimization, forecasting accuracy improvement, and data storytelling.
• Ability to influence stakeholders without direct authority and work effectively in a matrix environment.
• Experience supporting global service operations and service desk – IT.
• Familiarity with service desk metrics and contact center operational models.
• Amenable to night shift schedule and fullonsite in Taguig

Job Type: Full-time

Pay: Up to Php120,000.00 per month

Work Location: In person