Workforce & Queue Management Analyst - Customer Support, Trust & Safety

Global Operations

Workforce & Queue Management Analyst - Customer Support, Trust & Safety

Location

:

Singapore

Employment Type

:

Regular

Job Code

:

A

Responsibilities

About the team

TikTok's Customer Support team's vision is to deliver industry-leading support for our users and creators to inspire creativity and bring joy. We are looking for an experienced results oriented individual to join the team that is at the forefront of this mission.

About the Role

As a Workforce & Queue Management (WFQM) Analyst, you will be the architectural backbone of our Global Customer Support operations. Moving beyond simple monitoring, you will play a critical role in building a scalable operational foundation that balances cost efficiency with world-class service levels.

You will drive the full end-to-end WFM cycle—translating long-term capacity plans into precise weekly operational forec...