Job Description
About Company
Transparent BPO is a leading provider of contact center BPO services. Through talent, process and technology we integrate with our client's brand and culture to deliver a superior customer experience across all channels. We are looking for talented people who are committed to achieving excellence and will help us to continue to be a world-class provider of outsourced contact center solutions for our clients.
Job Overview
The Real Time Analyst plays a key role in performance and client satisfaction at TBPO Philippines. Our clients rely on us to set the standard for staffing performance, and our Real Time Analyst helps lead that charge. If you have a passion for workforce management and helping an organization achieve daily business objectives this is the role for you
Responsibilities and Duties
- Play a key role in meeting service level and response time objective across all channels
- Help effectively utilize resources in re...
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