Workforce Scheduler

Summary:

Under limited guidance, the Workforce Scheduler forecasts production volumes, trends and average handle times to determine workloads for assigned Operations function. The incumbent will schedule production staffing to ensure resources are efficiently allocated and market queues are adequately staffed to handle forecasted production volumes.

Essential Duties & Responsibilities:

1. Create long-range (annual) forecasts, one-to-three years out, mid-range forecasts and current year's projections. Using forecasting logic, the Workforce Scheduler will also make short-term projections.

2. Forecast various production workloads and to identify cyclical and seasonal trends, and adjust forecasts as needed.

3. Assist assigned Operations department management with staffing models, loading the appropriate historical volumes and patterns into the scheduler to project month-over-month variances.

4. Using scheduling software...