Workforce Services Specialist

Responsibilities:

• Report staffing needs and
  performance issues impacting service levels on a timely manner and recommend
  solutions to close gaps
• Analyze the impact of volume,
  AHT, planned shrinkage and other drivers to service level
• Create volume forecast and
  handle time forecast for interval, daily and weekly staffing plan to ensure
  that the center is appropriately staffed
• Determine appropriate staffing
  levels needed to meet goals
• Administer shift bids across
  sites and clients/lines of business
• Manage and adjust employee
  schedules and rotations to meet the work volume demand on each day

Qualifications:

• Graduate of any Bachelor's
  degree or undergraduates with relevant work experience
• Must have at least 3 years'
  experience in RTA, Scheduling,  Capacity
  Planning and Forecasting (needs to know manual, with a tool and create from
  scratch)
• Must ...