Workforce Specialist

Tata Consultancy Services is an IT services, consulting and business, ensuring a level of certainty no other firm can match.TCS offers a consulting-Lead, integrated portfolio of IT, BPS, infrastructure, engineering and assurance services.This is delivered through its unique Global NetworkWe are looking for Workforce Specialist**Requirements**:- VBA macros an asset- Experience with BI, Service Now and Genesys an asset- Ability to create reports in Excel and forecast results- Attention to detail and high level of accuracy- Ability to multi-task, focus and complete reports for extended periods of time- Previous WFM at a Service Desk environment experience required?
**Tasks**:- Manage the call volume, daily attendance and program break schedules- Assist with creation if metrics and targets for services- Work closely with the operations team to analyze and help improve their delivery processes- Generate ideas for process and service improvement planning- Produce daily, biweekly and m...