Workplace IT Support Lead

What's the role about?

As our Workplace IT Support Lead, you will be responsible for leading the operational delivery of IT support across corporate and retail environments. You will ensure a high-quality, consistent end-user support experience, provide technical leadership to a small team of analysts, and act as the senior escalation point for complex or high-impact technology issues.

This role is focused on service ownership, escalation management, and continuous improvement rather than day-to-day front-line support; however, due to the size of the team, you will need to remain hands-on when necessary. You will work closely with central IT, People, Facilities, and third-party providers to deliver reliable, well-run workplace and retail technology services aligned with Reiss standards.

Who you are

• Demonstrates the ability to take ownership of complex...