WORKSHOP SERVICE MANAGER

JOB DESCRIPTION: SERVICE MANAGER

Reports to: Station Manager
Location: Mirabel, Quebec
Employment Status: Permanent, Full-Time
Compensation: Competitive Salary (Exempt from Overtime)

Position Summary

The Service Manager supervises, leads, and performs operational performance of CanaDream’s Service Department. This hybrid role balances approximately 50% leadership and administrative responsibilities with 50% hands‑on operational support, depending on seasonal demands and priorities. During peak periods, the Service Manager supports the team in the shop to ensure deadlines are met, service flow is maintained, and workload is distributed effectively.

Key responsibilities include high-quality service delivery, guest and customer satisfaction, effective management of staff, resources, inventory, and addressing customer inquiries in a professional manner. The role also includes oversight of subcontracted re...