Yardi Support Specialist

The IT Helpdesk Specialist with specialization in Yardi is the primary support resource for users of Yardi property management systems. This role provides tiered support (Tier 1–3), ensuring timely issue resolution, accurate diagnostics, and optimal system utilization across Residential and Commercial modules.
Key responsibilities
Tier 1 Initial Support
Role: First point of contact for end users.
Responsibilities: Answer basic user inquiries; perform initial diagnostics; guide users through standard solutions; gather and document issue details for escalation.
Examples: Help a user navigate the Yardi interface; reset passwords; verify user access and basic workflow steps.
Tier 2 Advanced Support
Role: Handle problems that Tier 1 cannot resolve.
Responsibilities: Diagnose and resolve intermediate technical and functional issues; support specific Yardi modules (Commercial, Residential); validate data integrity; recommend configuration or workflow changes to improve...