YMCA Calgary Digital Service Manager

Step into a pivotal role at YMCA Calgary as a Digital Service Manager, where you will oversee CRM operations and enhance member experience. This full-time position demands a strategic approach to system management.

As the Digital Service Manager, you'll guide daily CRM operations, training, and process optimization while fostering strong relationships. Your work will involve close collaboration with the General Manager and various departments, enhancing user support and business metrics visibility.

Key Responsibilities:
• Administer and manage the day-to-day operations of YMCA Calgary’s CRM
• Lead training sessions and create comprehensive CRM documentation
• Ensure timely resolution of internal inquiries and support tickets
• Collaborate with teams to maintain performance dashboards
• Supervise Digital Service Assistants for operational efficiency

Requirements:
• At least 2 years of relevant experience
• ...