Yorkville's Director for IT Service Experience

Elevate student and staff technology experiences as Yorkville University's Director of IT Service Experience. This contract role leads teams and refines IT support practices in a dynamic educational environment.
Reporting to the Chief Information Officer, you will manage the IT Support function, focusing on service delivery improvements and operational excellence. Collaborating with various stakeholders, you will also mentor IT leaders and implement best practices that enhance user satisfaction across the institution. The role is primarily on-site with remote flexibility.
Key Responsibilities:
• Manage IT support operations and service delivery
• Coach and develop IT professionals across locations
• Refine IT Service Management processes and frameworks
• Collaborate with leadership and stakeholders on initiatives
• Facilitate technology readiness for organizational changes
Requirements:
• Leadership experience in multi-campus IT service roles
• Strong foun...