YourCareer: Product Support Engineer

The Product Support Engineer will be responsible for providing engineering/technical support and expertise to airlines and MROs for the Liebherr products in service or preparing for entry into service. 

What You Can Expect of the Role

• You'll act as the focal point for reporting, monitoring, and following up of technical issues related to product reliability and performance with OEMs, operators, and customers.
• You'll assist with warranty investigation, elaborate technical conclusions, and make recommendations for warranty decisions.
• You'll liaise with the Liebherr Group's AER network (OEMs & MRO sites, as required) to establish responses to technical queries and support Field Service Representatives (FSR).
• You'll support the review of removal data and analysis of operational data for technical review, reliability analysis, and monitoring (e.g. fleet, system, component MTBUR).
• You'll review changes and updates to Technical P...