z/OS Technical Support Professional

**Introduction**

Are you someone who enjoys solving puzzles, debugging complex systems, and diving deep into how things work?


Do you thrive in high-stakes environments where your analytical skills and curiosity make a real impact?


We’re looking for a z/OS Systems Support Engineer to join our global technical support team.


You’ll work with IBM’s enterprise clients to resolve complex issues in IBM z/OS environments, collaborating with development teams and growing into a subject matter expert by developing deep expertise in one or more technical areas within the z/OS operating system.


This is a deep technical support role —not a help desk or coding-heavy position — where your ability to think methodically, communicate clearly, and solve problems under pressure will be key.

**Your role and responsibilities**

Investigate client-reported issues and technical questions using tools such as dump reading, trace analysis, and...