Zeffy Nonprofit Customer Support Role

Drive impact in the nonprofit sector as a Customer Support Specialist at Zeffy, supporting users and enhancing our processes. Engage directly with organizations and manage your own improvement projects.
At Zeffy, recognized as a leading nonprofit platform in North America, you will assist a variety of organizations in maximizing their use of our tools. Not only will you respond to support queries, but you’ll also lead dynamic projects every two months, aiding in both your personal growth and the company’s mission. Our supportive team environment focuses on shared goals and kindness, ensuring your success.
Key Responsibilities:
• Provide expert support to users via callbacks and emails
• Troubleshoot and escalate issues to the development team
• Regularly update internal resources and user aids
• Manage complex customer inquiries without tiered support
Requirements:
• Over 6 months of customer-facing experience
• Proficient in both English and French writing s...