Zendesk Administrator

We are hiring a
Zendesk Administrator
to manage, configure, and optimize our Zendesk platform to support customer service operations. The ideal candidate will ensure system efficiency, data accuracy, and a seamless support experience for both customers and internal teams. Candidate must be located in the
Philippines supporting Offshore Clients

Key Responsibilities:

• Administer and maintain the Zendesk platform, including users, roles, permissions, and configurations.
• Configure and optimize ticket workflows, triggers, automations, macros, and SLAs.
• Customize Zendesk views, forms, and fields to align with business processes.
• Manage integrations with third-party tools and internal systems.
• Monitor system performance, troubleshoot issues, and implement improvements.
• Generate and analyze reports and dashboards to track support metrics and KPIs.
• Partner with Customer Support, IT, and Operations teams to suppo...