Zendesk Solution Architect

Zendesk Solutions Architect
Fully Remote - UK
£65,000-£70,000

We've partnered with a fast-growing FinTech scale-up business who are looking for a Zendesk Solutions Architect to own and evolve their customer support platform. This is a high‑impact role where you'll act as the technical champion of Zendesk, ensuring it is scalable, optimised, and aligned with the needs of Customer Experience, Risk, Payment Operations, Product, and Engineering teams. If you thrive in high‑growth environments and enjoy building systems that power exceptional customer experiences, this could be a strong fit.

You will take full ownership of the Zendesk environment, driving configuration, automation, reporting, and integrations to enable seamless, efficient support for small business customers. The role is fully remote within the UK. Sponsorship cannot be offered for this role.

Key Responsibilities

• Own day‑to‑day Zendesk administration including roles, per...