Zendesk Technical Support Engineer (AI and SaaS-German speaking)

Job Description

Job Description

We offer flexible working models allowing you to work hybrid of full remote in this particular role.

As a Technical Support Engineer:

• You are an integral member of a highly technical team dedicated to delivering technical support and guidance.

• You take ownership of customer issues through resolution, are empathetic, responsive, resourceful, and see the support experience through our customers’ eyes.

• You are an outstanding communicator, both written and verbal — you get your message across simply and build trusted relationships at all levels.

• You are a master of prioritization. You can juggle customer escalations, product changes, and service issues while managing related communication, technical account management, and risk mitigation.