Zensurance Senior Manager, Operations Leadership Edmonton

Join Zensurance as a Senior Manager in Operations Leadership overseeing Customer Experience in the Accounts Management department. Your operational expertise will foster team development and streamline processes for an exceptional customer journey. As a leader of leaders, you’ll partner with the Sales Director to define strategic goals and daily operations for the Commercial Insurance Accounts Team. Your ability to manage high-performance teams in energetic environments will be key to enhancing customer support and satisfaction levels. This role requires robust technical proficiency and empathy-driven leadership.

Key Responsibilities

• Mentor Team Leads for optimal team development
• Work with SalesOps on strategic and operational alignment
• Set and monitor high standards for customer service
• Enhance workflows using Zendesk and Salesforce tools
• Drive performance management alongside HR initiatives

Requirements