ZHL Application Support Specialist

About the team

Zillow Home Loans (ZHL) is a key part of Zillow’s mission to reimagine real estate, providing a seamless, digital‑first mortgage experience that supports customers across the home‑buying journey.Our Application Support team keeps more than 70 business‑critical applications stable and reliable so Loan Officers and mortgage operations teammates can focus on serving customers. You will partner closely with Business Operations, Product, Engineering, Identity and Access Management (IAM), and vendor teams to improve the tools and processes that power Zillow Home Loans every day.

About the role

Triage, troubleshoot, and resolve complex (L2/L3) incidents across 70+ business applications, owning issues from intake through closure while meeting response and resolution SLAs.

Provide clear, plain‑language updates to stakeholders and business users during incidents and planned changes.

Create and maintain run...