Zoho Technical Support Specialist

Zoho Technical Support Specialist (Zoho Systems / IT Support)

Job Summary

We are seeking a Zoho Technical Support Specialist to provide technical support for Zoho applications and related business systems. This role will troubleshoot system issues, manage user access, support integrations, and assist both internal users and clients with Zoho-related technical concerns. This person will act as a bridge between business users and system functionality — not only resolving technical issues but also helping clients and teams use Zoho efficiently and confidently.

Key Responsibilities

A. Technical Support (Internal + Client-Facing)

• Provide first line and second-line support for Zoho-related technical issues via email/chat/call.
• Troubleshoot issues involving access, permissions, workflows, automations, records, and system behavior.
• Assist clients and staff with Zoho concerns and guide them through solutions step-by-step.
• Log...